The people at the desk we're so professional. In from out of state. They looked my car over and told me that it would be more expensive than I thought. I had asked if there was any way to bring the price down and they called their vendors too see what we could do. I had to decline the services afterward, but they weren't pushy in any way. They ended up not charging me for anything. If my issue wasn't so expensive I would have used them and would go back again.